We shop, bank, plan travel, and manage our lives from our phones. By the end of this year, nearly 9 in 10 consumers are expected to shop online1, and over 95% of Americans now own a smartphone2. We don’t just use digital—we expect it to be fast, personalized, and seamless.
But for millions of people navigating their pharmacy benefits, that experience still doesn’t exist.
Instead of instant answers, they get paper mailers. Instead of clarity, they’re met with static portals and long call center wait times. Instead of support when they need it most, they’re left to figure it out alone.
This isn’t just inconvenient—it’s broken.
At a time when health decisions are urgent and personal, pharmacy benefits often feel anything but disconnected and outdated. Members don’t need to scroll through pages of irrelevant content or sit on hold. They need to know, in the moment, what’s covered, what it costs, and how to take the next step. And they need it to work the way everything else in their life already does.
Right now, it doesn’t.
While global digital pharmacy sales are expected to surpass $130 billion this year3, the majority of tools available today don’t actually meet member needs. They notify, but don’t guide. They share data, but don’t drive decisions. A recent J.D. Power study confirms the gap: more than two-thirds of members use digital pharmacy services—yet fewer than half say they’re easy to use or helpful4.
That’s the disconnect. And it’s exactly what Levrx was built to solve.
Most platforms in this space were designed around backend requirements—rebates, claims feeds, contracting structures. But Levrx was built in the other direction: from the members out. We start with how people live, how they make decisions, and what actually helps them take action.
Then we build everything—technology, messaging, strategy—around that.
This isn’t about layering digital tools on top of a legacy system. It’s about rethinking the engagement model entirely. Because today, real engagement means more than passive visibility. It means clarity. Simplicity. And the ability to act.
That’s what Levrx delivers.
With Levrx, members don’t wait for the next paper letter or call center callback. They get real-time, proactive alerts. They see covered alternatives and savings opportunities the moment they need them. They can compare medications, refill prescriptions, and activate pharmacy programs—all from a single platform accessible on mobile or web. It’s simple, seamless, and works the way the rest of their life already does.
Levrx turns pharmacy benefits into something they were never designed to be—but always should have been: easy to understand, simple to use, and built around the member experience.
Because at the end of the day, your benefit strategy is only as strong as the member’s ability to live it. And when the tools finally match the moment, members don’t just get informed—they take action. Confidently. Clearly. And with the experience they’ve been waiting for.
Powered by Levrx.
- Statista, “Retail e-commerce sales worldwide from 2014 to 2027”, 2024. ↩
- Pew Research Center, “Mobile Fact Sheet”, April 2021. ↩
- Fortune Business Insights, “E-Pharmacy Market Size, Share & Trends”, 2024. ↩
- J.D. Power 2023 U.S. Pharmacy Study: “Digital Experience Scores Remain Flat”, July 2023. ↩